Join the Team
IT TECH SUPPORT CONSULTANT TIER I
Receive customer trouble calls, manage tickets, determine critical level of the situation and enter customer problem information on the system.
Follow up and perform level 1 customer support procedures.
Provide detailed situation report for unsolved tickets and escalate to Level 2 or 3 Support if necessary.
Monitor customer alarms from the Networks Monitoring System when is necessary.
Perform preventive maintenance for customers when necessary.
Configures components and associated services.
Sets up and maintains equipment operations.
Responds to needs and questions of customers concerning their equipment's.
-Bachelor's degree in Computer Science
-One year of related experience and/or training, or equivalent combination of education and experience
-Network + or A+ Preferably