CAREERS

Primary Responsibilities: ​

• Receive customer trouble calls, manage tickets, determine critical level of the situation and enter customer problem information on the system.

• Follow up and perform level 1 customer support procedures.

• Provide detailed situation report for unsolved tickets and escalate to Level 2 or 3 Support if necessary.

• Monitor customer alarms from the Networks Monitoring System when is necessary.

• Perform preventive maintenance for customers when necessary.

• Configures components and associated services.

• Sets up and maintains equipment operations.

• Responds to needs and questions of customers concerning their equipment's. 
   

Qualifications

-Bachelor's degree in Computer Science

-One year of related experience and/or training, or equivalent combination of education and experience

-Network +  or  A+ Preferably